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Resource Centre
How It Works
Features
Agencies
Integrations
Case Studies
Use Cases
Blog
Resource CentreAt Visitor Queue, we use cookies to provide our service, track website analytics and provide you with a better website browsing experience. You can find out more about the cookies we use for our service and the cookies we use on our website below.
What are Cookies?
A cookie is a small amount of data that is generated by a website and stored by the web browser you are using. Cookies serve many functions, but, typically cookies store login information and other website visitor information. For login information, some sites will save both your username and password, while others will only save your username. Whenever you check the box “Remember me on this computer”, the website generates a login cookie. From this moment on, you will only need to enter your password, or you might not need it at all. Cookies are also used to store your preferences for specific sites. For instance, some sites may save your preference for text size when you are reading their content. Or other sites may save your previous searches to make your time on their site more enjoyable.
Browser cookies come in two different flavours, these are: “session” and “persistent”. Session cookies are temporary cookies and are deleted upon completion of your session. These cookies are used by eCommerce sites to store items you placed in your cart, as well as other applications. Persistent cookies are made to last for an extended period of time. This could be anywhere from days to several years, but once the expiration date is reached they are automatically deleted.
Most browsers allow you to go into your settings and preferences in order to delete these cookies or not allow them to be created at all. While disabling cookies in your browser may allow for higher security, it is not typically recommended. This is because websites require cookies to function properly. With websites made to help your session and give you a personalized experience, it will halt the functionality of that website if it cannot use cookies.
Cookies the Visitor Queue Service Uses
Cookies the Visitor Queue Service Uses cookies_serviceAs a user of Visitor Queue’s lead generation services, when you add our tracking script to your website, you may notice that we use cookies as a part of our service. These cookies are necessary to provide our service as they allow us to track what your users are doing on your website. The purpose of what each cookie does is provided below.
| Cookie | Purpose |
|---|---|
| vqa_vid | A randomly generated unique identifier and tracks that identifier. It is used to distinguish one visitor on the same IP from another. |
| vq_utm_source | A parameter that is passed in when someone views a site that tells us the source of how they go on the website. It is used to track the effectiveness of different sources in driving traffic to a website. |
| vq_utm_term | A parameter that is passed in when someone views a site that tells us the search term they used on a search engine to visit the site. It is used to track the effectiveness of terms that are driving traffic to a website. |
| vq_utm_medium | A parameter that is passed in when someone views a site that tells us the medium they used to get on the website. It is used to track the effectiveness of different mediums in driving traffic to a website. |
| vq_initial_source | Tracks the hostname that the visitor is currently on or came from. It is used to further track the source of the visit and the hostname they are currently on. |
Cookies the Visitor Queue Website Uses
As a visitor of our website, we use cookies to provide you with a better experience and to track analytics of your visit. The purpose of each cookie is provided below.
| Cookie | Service | Purpose |
|---|---|---|
| vqa_vid | Visitor Queue | A randomly generated unique identifier and tracks that identifier. It is used to distinguish one visitor on the same IP from another. |
| vq_utm_source | Visitor Queue | A parameter that is passed in when someone views a site that tells us the source of how they got on the website. It is used to track the effectiveness of different sources in driving traffic to a website. |
| vq_utm_term | Visitor Queue | A parameter that is passed in when someone views a site that tells us the search term they used on a search engine to visit the site. It is used to track the effectiveness of terms that are driving traffic to a website. |
| vq_utm_medium | Visitor Queue | A parameter that is passed in when someone views a site that tells us the medium they used to get on the website. It is used to track the effectiveness of different mediums in driving traffic to a website. |
| vq_initial_source | Visitor Queue | Tracks the hostname that the visitor is currently on or came from. It is used to further track the source of the visit and the hostname they are currently on. |
| LD_T | LeadDyno | A unique ID generated by LeadDyno for the visitor to distinguish visitors from one another. |
| LD_R | LeadDyno | Used to track the referrer of the first visit to the website. |
| LD_U | LeadDyno | Used to track the initial landing page a new visitor visited when first hitting the website. |
| LD_S | LeadDyno | Internal state information used to send visit/lead data to LeadDyno periodically. |
| LD_L | LeadDyno | The lead information captured by LeadDyno for a new lead. |
| _ga _gid _gat | Google Analytics | Used to distinguish and track visitors. |
| __zlcmid | Zendesk | A cookie used by our live chat and support ticket provider to identify you and bring up your previous chat requests. |
| gr3uh5so3vu9fvfpeagu5lq8v3-agile-crm-session_start_time gr3uh5so3vu9fvfpeagu5lq8v3-agile-crm-session_id gr3uh5so3vu9fvfpeagu5lq8v3-agile-crm-guid gr3uh5so3vu9fvfpeagu5lq8v3-agile-webrules_v2 | AgileCRM | Cookies set by our CRM to track form submissions, website usage and serve helpful popups to visitors. |
| _uetvid _uetsid | Google Tag Manager | To store and track visits. |
| _fbp | To store and track visits. |
Controlling, Deleting and/or Disabling Cookies
You can opt-out of Google Analytics tracking and cookies by seeing this support article provided by Google.
You also have the ability to control, delete and/or disable the cookies by using your browser’s built in functionality. Instructions for this functionality for some of the most popular browsers can be found here:
Questions
If you have any questions regarding the cookies our service uses or the cookies our website uses, please do not hesitate to contact us.
